Terms of Purchase
Terms of Purchase
Effective Date: October 24, 2026
Purchase Agreement
These Terms of Purchase apply to purchases made through the Halsaway online store.
Halsaway is owned and operated by Wuhan Wanfeng Qingyang Trading Co., Ltd.
The company is responsible for operating the store and, where it is the contracting seller, fulfilling customer purchases made through the website.
Customers should review these terms before submitting an order.
1 | Product Categories
Our online catalog includes functional accessories intended for ordinary skincare and household use.
Facial Cleansing Accessories
Manual brushes, facial cleansing pads, and related tools used to support daily facial cleansing.
Reusable Makeup Removal Accessories
Washable pads, cleansing cloths, and reusable accessories intended for makeup removal routines.
Face Washing Support Products
Facial headbands, wrist wash bands, and related items intended to assist with face washing.
Storage & Organization
Storage containers, accessory holders, and other bathroom organization products.
Product availability and specifications may change.
2 | Reviewing Product Information
Before purchasing, customers should review the relevant product description and any applicable instructions.
Pay particular attention to:
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Product materials.
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Dimensions and quantities.
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Included components.
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Available colors or variations.
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Cleaning and maintenance instructions.
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Intended use and relevant product warnings.
Customers with sensitive skin should consider the materials and intended use of products that come into contact with their skin.
3 | Placing an Order
To place an order:
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Select the products you wish to purchase.
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Add the chosen items to your shopping cart.
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Review the quantities and product options.
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Enter accurate shipping and contact details.
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Review the checkout total.
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Complete payment using an available payment method.
An order confirmation will be sent to the email address supplied during checkout.
4 | Product Prices & Payment
Product prices are shown on the website.
Any shipping charges and applicable additional costs will be disclosed before completing the purchase.
Payments are processed through the payment services offered at checkout.
Transactions may be reviewed where reasonably necessary for security and fraud prevention.
5 | Inventory & Order Confirmation
Orders are subject to product availability and successful payment.
If an item becomes unavailable or an accepted order cannot be fulfilled, we will contact the customer and provide an appropriate refund or another mutually agreed solution.
6 | Shipping Arrangements
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated standard transit time is 10–20 business days after dispatch, where offered.
Shipping charges are calculated at checkout.
The Shipping Policy provides further information about dispatch, tracking, delivery delays, fulfillment origin, and international deliveries.
7 | Changing or Canceling an Order
Customers may request an order modification or cancellation before shipment.
Please contact service@halsaway.com promptly with the relevant order number.
When an order has already been dispatched, cancellation may no longer be possible. Eligible returns will be handled under the Return Policy.
8 | Receiving & Inspecting Products
Customers are encouraged to inspect delivered orders for missing components, incorrect items, damage, or other concerns.
If a product is damaged or incorrect, please contact our support team with the order number and supporting photographs where reasonably available.
We will review the situation and offer an appropriate solution.
9 | Returns & Refunds
Eligible products may be returned within 30 calendar days after delivery.
Preference-based returns generally require products to be unused and in suitable original condition.
Hygiene-related return restrictions may apply to used personal care accessories where permitted by law and disclosed before purchase.
If an item arrives damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate remedy without additional cost to the customer.
Approved refunds are generally issued to the original payment method within 5–10 business days after inspection of an applicable return or approval of another refund resolution.
10 | Product Use & Care
Customers should follow product-specific care instructions, particularly for reusable makeup removal pads, cleansing cloths, brushes, and accessories that come into contact with the skin.
Reusable items should be cleaned and maintained as directed.
Products should not be used for purposes outside their stated intended use.
Nothing in this section limits rights concerning faulty or incorrectly described products.
11 | Customer Rights
Nothing in these Terms of Purchase removes or restricts mandatory consumer protection rights.
Where applicable law provides additional remedies, those legal rights will prevail.
12 | Related Store Policies
These purchase terms should be read together with the:
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
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Terms of Service
In the event of a conflict with mandatory consumer law, the applicable legal requirements take precedence.
13 | Seller & Customer Support Information
Store Name: Halsaway
Operating Company: Wuhan Wanfeng Qingyang Trading Co., Ltd.
Registered Address:
Room 11, 7th Floor, Unit 1, Building 6, Yujiang Yipin Qingshanyin, No. 9 Jianshe 2nd Road, Qingshan District, Wuhan City, Hubei Province, China (Qianshi Business Secretary-B705)
Customer Support Email: service@halsaway.com
Telephone: +86 186-3868-9118
Customers may contact us using the information above regarding product questions, purchases, shipment concerns, cancellations, returns, or refunds.