Shipping & Delivery Policy

Effective Date: October 24, 2026

Delivery Information at a Glance

Delivery estimates depend on the destination and shipping service selected.

Order Preparation

After payment confirmation, orders are generally processed within 1–3 business days.

Processing involves reviewing the order, preparing the selected products, checking available inventory, and arranging shipment.

Weekends and applicable public holidays are not counted as business days.

Shipping Methods & Delivery Estimates

Standard delivery is estimated at 10–20 business days after dispatch, where that shipping service is available.

This estimate does not include the order preparation period.

Delivery times may vary due to customs clearance, carrier operations, weather conditions, local delivery services, or other transportation disruptions.

The displayed delivery estimate is not a guaranteed arrival date.

Shipping Fees & Free Shipping

Free standard shipping is available on eligible orders of US$69 or more.

For orders below US$69, shipping charges are calculated according to the delivery destination and available shipping options.

The applicable shipping cost will be displayed during checkout before the customer completes payment.

Other shipping promotions, if available, are subject to their stated conditions.

Fulfillment Locations

Halsaway orders may be prepared and dispatched from our own facilities or authorized fulfillment partners, depending on inventory availability and delivery destination.

An order may originate from a location outside the customer's country.

Our registered business address should not be interpreted as the dispatch location for every shipment.

Product Packaging

Facial cleansing accessories, reusable makeup removal products, and storage items may have different packaging requirements.

Products will be prepared for shipment according to their characteristics and the applicable fulfillment process.

Multiple items within one order may occasionally arrive in separate shipments.

Shipment Tracking

After dispatch, customers will receive shipment confirmation and tracking details when available.

Tracking information may not update immediately after the carrier receives the parcel.

For help locating an order, please contact service@halsaway.com.

Customs & Import Procedures

International deliveries may be subject to customs reviews and applicable taxes or import duties.

Responsibility for such charges depends on the destination's rules and the information provided during checkout.

Any customer-payable import charges will be handled according to applicable disclosure requirements.

Delivery Delays or Missing Parcels

If tracking remains unchanged for an extended period or a package appears missing, please email our support team at service@halsaway.com with the order number and tracking details.

We will investigate the issue with the relevant fulfillment or delivery provider and offer an appropriate remedy if the order is confirmed lost or otherwise not delivered as required.

Incorrect Address Information

Customers should ensure that shipping information is complete and accurate before purchasing.

If you discover a mistake, contact customer service promptly.

Address changes cannot always be completed after dispatch, but we will assist where reasonably possible.

Damaged Packages

If a shipment arrives damaged or a product is defective, please contact customer support with the order number and relevant photographs where available.

We will review the issue in accordance with our Return & Refund Policy.

Shipping Support

Brand Name: Halsaway

Legal Company Name: Wuhan Wanfeng Qingyang Trading Co., Ltd.

Registered Business Address: Room 11, 7th Floor, Unit 1, Building 6, Yujiang Yipin Qingshanyin, No. 9 Jianshe 2nd Road, Qingshan District, Wuhan City, Hubei Province, China (Qianshi Business Secretary-B705)

Customer Support Email: service@halsaway.com

Telephone: +86 186-3868-9118

Halsaway is owned and operated by Wuhan Wanfeng Qingyang Trading Co., Ltd.

Effective Date: October 24, 2026