FAQ
Frequently Asked Questions
Products & Daily Use
Q:How long does delivery take?
Orders are typically processed within 1–3 business days. Estimated delivery is 10–20 business days after dispatch.
Q: What kinds of products are available at Halsaway?
We specialize in practical skincare accessories, including facial cleansing tools, reusable makeup remover pads, cleansing cloths, face-washing headbands, wrist wash bands, and bathroom storage accessories.
Q: Are your cleansing accessories suitable for every skin type?
Suitability depends on the individual product, its material, and personal skin sensitivity. Please review the product description and use accessories gently according to the provided instructions. Stop using an item if irritation occurs.
Q: How should reusable makeup removal accessories be cleaned?
Follow the care instructions provided with the product. Washable pads and cloths should be cleaned regularly and allowed to dry properly before reuse.
Q: Are the products intended to treat skin conditions?
Our cleansing accessories are intended for general personal care and cosmetic routines. Unless expressly supported by product-specific evidence, they are not presented as treatments for medical skin conditions.
Ordering & Checkout
Q: How can I place an order?
Choose the items you want, add them to your cart, review your order, and complete payment using an available checkout method.
Q: What payment options do you accept?
The available payment methods will be displayed at checkout.
Q: Can I request changes to an order?
Yes. Please contact service@halsaway.com as soon as possible. Changes and cancellations may be considered before the order has been dispatched.
Shipping & Delivery
Q: How quickly will my order be prepared?
Orders are typically processed within 1–3 business days after payment confirmation.
Q: What is the estimated shipping time?
Standard delivery is estimated at 10–20 business days after dispatch, where available. Processing time is separate from delivery time.
Q: Are shipping fees included in the product price?
Free standard shipping is available on eligible orders of US$69 or more.
For orders below US$69, applicable shipping costs are calculated according to the delivery destination and displayed at checkout before payment.
Please review the final shipping charges before confirming your order.
Q: Can I track my package?
Tracking details will be provided when available after your order has shipped.
Q: What if the tracking information is not updating?
Email service@halsaway.com with your order number and tracking details. We will investigate the shipment and assist with an appropriate solution.
Returns & Refunds
Q: How long do I have to return a product?
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Q: Can I return a used facial cleansing tool?
Used personal care accessories may not qualify for preference-based returns when they cannot be returned in their original condition. This does not affect applicable rights concerning defective, damaged, or incorrect products.
Q: What if the product arrives damaged?
Please contact us with your order number and relevant photographs. We will assess the issue and provide an appropriate replacement, refund, or other remedy.
Q: Who pays for return shipping?
For preference-based returns, customers generally pay return shipping costs. If an item is damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate solution at no additional cost to the customer.
Q: When are refunds processed?
Approved refunds are generally processed to the original payment method within 5–10 business days after return inspection or approval of another refund resolution.
Company Information
Who operates Halsaway?
Halsaway is owned and operated by Wuhan Wanfeng Qingyang Trading Co., Ltd.
Business Address: Room 11, 7th Floor, Unit 1, Building 6, Yujiang Yipin Qingshanyin, No. 9 Jianshe 2nd Road, Qingshan District, Wuhan City, Hubei Province, China (Qianshi Business Secretary-B705)
Email: service@halsaway.com
Phone: +86 186-3868-9118
Effective Date: October 24, 2026