Contact Us
Contact Us
Halsaway Customer Care
Questions about a product, an existing purchase, or a delivery? Our support team is available through the contact information below.
We assist customers with facial cleansing tools, reusable makeup removal accessories, wash bands, storage products, and related orders.
Get in Touch
Customer Support Email
Telephone
+86 186-3868-9118
For order-specific matters, we recommend contacting us by email so that we can review the details of your request.
Support Topics
Before Your Purchase
Need help understanding an item's dimensions, materials, intended use, or included accessories? Send us the product name and your question.
After Placing an Order
We can assist with order confirmations, corrections to order details, and cancellation requests submitted before dispatch.
Shipping Questions
If you need tracking information or assistance with a delayed shipment, please include your order number in your message.
Returns & Product Concerns
For damaged products, incorrect items, missing accessories, or return requests, please provide a description of the issue and relevant photographs when available.
How to Submit an Inquiry
Please include:
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Your full name.
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Your order number, if applicable.
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The email address used for your purchase.
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A description of the question or problem.
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Supporting photographs when relevant.
Legal Business Details
Store Brand: Halsaway
Operating Company: Wuhan Wanfeng Qingyang Trading Co., Ltd.
Registered Address:
Room 11, 7th Floor, Unit 1, Building 6, Yujiang Yipin Qingshanyin, No. 9 Jianshe 2nd Road, Qingshan District, Wuhan City, Hubei Province, China (Qianshi Business Secretary-B705)
Email: service@halsaway.com
Phone: +86 186-3868-9118
Halsaway is owned and operated by Wuhan Wanfeng Qingyang Trading Co., Ltd.
Important Return Information
Our registered business address is not necessarily the designated address for product returns.
Please do not send returned merchandise to the registered business address without receiving return authorization and instructions.
Customers requesting returns should contact our support team first. After a return is approved, we will provide the appropriate return warehouse address and instructions.
Additional information is available in our Shipping Policy, Return Policy, FAQ, and Terms of Purchase.
Effective Date: October 24, 2026