Return Policy
Return & Refund Policy
Effective Date: October 24, 2026
Our Returns Approach
At Halsaway, we aim to provide clear and reasonable solutions when customers experience problems with their purchases.
This policy applies to eligible facial cleansing tools, reusable makeup removal accessories, face-washing products, and bathroom storage accessories purchased from our online store.
01 — Return Timeframe
Customers may request a return within 30 calendar days after the delivery date.
For a standard preference-based return, the item must generally be:
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Unused and in its original condition.
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Free from damage caused after delivery.
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Returned with included components and accessories.
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Accompanied by proof of purchase.
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Returned with original packaging where reasonably possible.
02 — Personal Care Product Conditions
Because our catalog includes accessories used in personal skincare routines, return eligibility may depend on the condition and intended use of individual items.
Facial Cleansing Tools
Unused brushes, cleansing pads, and other facial cleansing accessories may qualify for return when they meet the standard conditions.
Reusable Makeup Removal Products
Unused and unwashed reusable makeup removal pads, cleansing cloths, and related accessories may qualify for return.
Headbands & Washing Accessories
Unused facial headbands, wrist wash bands, and related items may be returned when they remain in suitable condition.
Storage Accessories
Eligible storage containers, organizers, and holders may be returned if they are unused and meet the return requirements.
Used personal care accessories may be restricted from preference-based returns for hygiene-related reasons where permitted by law and disclosed before purchase.
These restrictions do not affect applicable consumer rights concerning damaged, defective, incorrect, or materially misdescribed merchandise.
03 — Return Request Procedure
To request a return, email:
Please include:
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Your order number.
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The product you wish to return.
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The reason for your request.
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Photos or videos when relevant to a product defect, shipping damage, or incorrect item.
Our customer service team will review your request and provide the next steps.
04 — Return Destination
Our registered business address may differ from the warehouse used to receive returned merchandise.
Please do not send returns to our registered business address without prior authorization.
After approval, our support team will provide the appropriate return address and shipping instructions.
05 — Responsibility for Return Shipping
Change-of-Mind Returns
For an eligible return based on personal preference or a change of mind, customers are generally responsible for the return shipping cost, subject to applicable law.
Damaged, Defective, or Incorrect Products
If the product arrives defective, damaged, incorrect, incomplete, or materially different from the description, Halsaway will provide an appropriate solution without additional cost to the customer.
Depending on the circumstances, the solution may include a replacement, refund, or prepaid return arrangement.
06 — Refund Assessment
After an authorized return is received, we will review the returned item's condition and confirm the refund outcome.
Approved refunds are normally processed to the original payment method within 5–10 business days after inspection or approval of another refund resolution.
Additional time may be required by the payment provider.
07 — Order Cancellation
Customers may request to cancel an order before dispatch.
Send the order number and cancellation request to service@halsaway.com as soon as possible.
Once an order has shipped, cancellation may no longer be possible. Eligible returns will be handled under this policy.
08 — Lost or Incorrect Deliveries
If a parcel appears lost, arrives with incorrect items, or has a significant delivery problem, contact customer support.
We will review available shipping information and work toward an appropriate resolution.
A carrier's delivered status does not automatically prevent a customer from raising a legitimate delivery concern.
09 — Consumer Protection
Nothing in this policy removes or reduces statutory consumer rights that cannot legally be excluded.
Return Support & Business Information
Brand Name: Halsaway
Legal Company Name: Wuhan Wanfeng Qingyang Trading Co., Ltd.
Registered Business Address: Room 11, 7th Floor, Unit 1, Building 6, Yujiang Yipin Qingshanyin, No. 9 Jianshe 2nd Road, Qingshan District, Wuhan City, Hubei Province, China (Qianshi Business Secretary-B705)
Customer Service Email: service@halsaway.com
Telephone: +86 186-3868-9118
Halsaway is owned and operated by Wuhan Wanfeng Qingyang Trading Co., Ltd.
Effective Date: October 24, 2026